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Topic: Quality assurance  

Business Education

 Standard 37.  Understands the role of quality and continuous improvement in business organizations
  Level IV (Grade 9-12)
   Benchmark 3.Understands reasons for establishing quality standards in a business (e.g., ensuring quality work, monitoring the processes and products of the firm)
    Knowledge/skill statements
     1.Understands reasons for establishing quality standards in a business
     2.Understands that ensuring quality work establishes quality standards in a business
     3.Understands that monitoring the processes and products of the firm establishes quality standards in a business
   Benchmark 4.Understands the role of the employer and employee in quality production (e.g., establishing quality standards or a quality management program; being responsible for quality and corrective actions)
    Knowledge/skill statements
     1.Understands the role of the employer in quality production
     2.Understands the role of the employee in quality production
     3.Understands the role of the employer in establishing quality standards
     4.Understands the role of the employer in establishing quality management programs
     5.Understands the role of the employee in establishing quality standards
     6.Understands the role of the employee in establishing quality management programs
     7.Understands the employer’s responsibility for quality actions
     8.Understands the employee’s responsibility for quality actions
     9.Understands the employer’s responsibility in corrective actions
     10.Understands the employee’s responsibility in corrective actions
   Benchmark 5.Knows ways in which quality assurance approaches are applied to business processes (e.g., statistical control process)
    Knowledge/skill statements
     1.Knows way quality assurance approaches are applied to business processes
     2.Knows ways quality assurance approaches are applied to statistical control processes
   Benchmark 6.Understands the role of quality assurance measures in product/service planning (e.g., warranties, service contracts)
    Knowledge/skill statements
     1.Understands the role of quality assurance measures in product planning
     2.Understands the role of quality assurance measures in service planning
     3.Understands warranties
     4.Understands service contracts