Standards Database Logo
Home | Browse | Search | Purpose | History | Process | Acknowledgment| Reference

 


 


Topic: Businesses and quality 

Business Education

 Standard 37.  Understands the role of quality and continuous improvement in business organizations
  Level IV (Grade 9-12)
   Benchmark 1.Knows strategic choices regarding quality that influence business operations (e.g., quality management issues such as getting the entire organization to commit to quality improvement; quality control issues such as methods for achieving goals concerning quality)
    Knowledge/skill statements
     1.Knows strategic choices regarding quality that influence business operations
     2.Knows quality management issues such as getting the entire organization to commit to quality improvement
     3.Knows quality control issues such as methods for achieving goals concerning quality
   Benchmark 2.Knows the principles of Total Quality Management
    Knowledge/skill statements
     1.Knows Total Quality Management principles
   Benchmark 3.Understands reasons for establishing quality standards in a business (e.g., ensuring quality work, monitoring the processes and products of the firm)
    Knowledge/skill statements
     1.Understands reasons for establishing quality standards in a business
     2.Understands that ensuring quality work establishes quality standards in a business
     3.Understands that monitoring the processes and products of the firm establishes quality standards in a business
   Benchmark 4.Understands the role of the employer and employee in quality production (e.g., establishing quality standards or a quality management program; being responsible for quality and corrective actions)
    Knowledge/skill statements
     1.Understands the role of the employer in quality production
     2.Understands the role of the employee in quality production
     3.Understands the role of the employer in establishing quality standards
     4.Understands the role of the employer in establishing quality management programs
     5.Understands the role of the employee in establishing quality standards
     6.Understands the role of the employee in establishing quality management programs
     7.Understands the employer’s responsibility for quality actions
     8.Understands the employee’s responsibility for quality actions
     9.Understands the employer’s responsibility in corrective actions
     10.Understands the employee’s responsibility in corrective actions
   Benchmark 5.Knows ways in which quality assurance approaches are applied to business processes (e.g., statistical control process)
    Knowledge/skill statements
     1.Knows way quality assurance approaches are applied to business processes
     2.Knows ways quality assurance approaches are applied to statistical control processes
   Benchmark 7.Understands the relationship between quality and continuous improvement and profit
    Knowledge/skill statements
     1.Understands the relationship between quality and continuous improvement
     2.Understands the relationship between quality and continuous profit
   Benchmark 8.Knows factors that influence the quality of a business organization’s services (e.g., staffing and employee training; strategic, design, and operation choices and decisions)
    Knowledge/skill statements
     1.Knows factors that influence the quality of a business organization’s service
     2.Knows staffing influences the quality of a business organization’s services
     3.Knows employee training influences the quality of a business organization’s services
     4.Knows strategic choices and decisions influence the quality of a business organization’s services
     5.Knows design choices and decisions influence the quality of a business organization’s services
     6.Knows operation choices and decisions influence the quality of a business organization’s services