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Topic: Computer maintenance and trouble-shooting 

Business Education

 Standard 22.  Knows the characteristics and uses of industry- and subject-specific computer software programs
  Level IV (Grade 9-12)
   Benchmark 6.Uses various resources (e.g., on-line help, tutorials, manuals) to troubleshoot problems with software
    Knowledge/skill statements
     1.Uses on-line help to troubleshoot problems with software
     2.Uses tutorials to troubleshoot problems with software

Technology

 Standard 1.  Knows the characteristics and uses of computer hardware and operating systems
  Level I (Grade K-2)
   Benchmark 5.Handles computer equipment with care
    Knowledge/skill statements
     1.Handles computer hardware appropriately
  Level II (Grade 3-5)
   Benchmark 3.Knows potential hazards to computer media (e.g., the damage caused to floppies by magnetic fields, dirt, and dust; caused to computers by excessive heat, smoke, and moisture)
    Knowledge/skill statements
     1.Knows that there are potential hazards to computer media
     2.Knows that magnetic fields can damage floppy disks
     3.Knows that dirt and dust can damage floppy disks
     4.Knows that excessive heat can damage computers
     6.Knows that excessive moisture can damage computers
  Level IV (Grade 9-12)
   Benchmark 4.Identifies malfunctions and problems in hardware (e.g., hard drive crash, monitor burn-out)
    Knowledge/skill statements
     1.Knows the consequences of a hard drive crash
     2.Knows the consequences of a monitor burn-out
     3.Knows examples of malfunctions in computer hardware
     4.Knows examples of problems in computer hardware
 Standard 2.  Knows the characteristics and uses of computer software programs
  Level II (Grade 3-5)
   Benchmark 2.Trouble-shoots simple problems in software (e.g., re-boots, uses help systems)
    Knowledge/skill statements
     1.Re-boots to trouble-shoot simple software problems
     2.Uses help systems to trouble-shoot simple software problems