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Topic: Communicating with clients 

Health Education

 Standard 12.  Uses a variety of communication skills to interact with clients
  Level IV (Grade 9-12)
   Benchmark 1.Determines client’s ability to understand communication
   Benchmark 2.Uses strategies to respond to client’s feelings (e.g., express empathy, relieve anxiety, develop rapport with patient)
    Knowledge/skill statements
     1.Expresses empathy when dealing with clients
     2.Relieves anxiety when dealing with clients
     3.Develops a rapport with patients
   Benchmark 3.Uses communication techniques appropriate to specific situations and clients (e.g., translate medical terms to conversational language; adapt to aging persons with sensory or mental impairments; interact with persons with hearing or vision loss)
    Knowledge/skill statements
     1.Translates medical terms to conversational language when communicating with clients
     2.Using appropriate communication techniques when adapting to aging persons with sensory or mental impairments
     3.Using appropriate communication techniques when interacting with persons with hearing or vision loss
   Benchmark 4.Uses facility guidelines for giving health care information (e.g., providing treatment information when a patient is released from a facility)
    Knowledge/skill statements
     1.Knows that facilities have guidelines for when to give health care information to patients
     2.Provides treatment information when a patient is released from a facility
   Benchmark 5.Uses strategies to interact with clients from a variety of backgrounds (e.g., knows beliefs regarding health care that are unique to different ethnic groups; knows strategies used by various cultures to solve health-related problems; understands how age, culture, and religion relate to client care)
    Knowledge/skill statements
     1.Knows beliefs regarding health care that are unique to different ethnic groups
     2.Knows strategies used by various cultures to solve health-related problems
     3.Understands how age, culture, and religion relate to client care
   Benchmark 6.Knows what information to provide to clients to enable them to make informed decisions (informed consent)
    Knowledge/skill statements
     1.Understands the concept of informed consent
   Benchmark 7.Uses a variety of strategies to explain health procedures (e.g., imaging procedures, ultrasound procedures) to clients
    Knowledge/skill statements
     1.Uses a variety of strategies to explain health procedures, such as imaging procedures, to clients
     2.Uses a variety of strategies to explain health procedures, such as ultrasound procedures, to clients
   Benchmark 8.Uses communication techniques to help clients deal with stressful situations (e.g., trauma, death, dying)
    Knowledge/skill statements
     1.Uses communication techniques to help clients deal with stressful situations, such as trauma
     2.Uses communication techniques to help clients deal with stressful situations, such as death
     3.Uses communication techniques to help clients deal with stressful situations, such as dying