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Topic: Health care quality 

Health Education

 Standard 6.  Understands the role of continuous improvement and efficiency in the health care industry
  Level IV (Grade 9-12)
   Benchmark 1.Understands factors that influence the quality of health care services (e.g., health care needs, funding, staffing, regulation of practice )
    Knowledge/skill statements
     1.Understands that health care needs influence the quality of health care services
     2.Understands that funding influences the quality of health care services
     3.Understands that staffing influences the quality of health care services
     4.Understands that regulation of practice influences the quality of health care services
   Benchmark 2.Understands the roles and responsibilities of individual members in a health care team and how they influence the delivery of quality health care
    Knowledge/skill statements
     1.Understands the roles of individual members in a health care team
     2.Understands the responsibilities of individual members in a health care team
     3.Understands how individual members in a health care team influence the delivery of quality health care
   Benchmark 3.Knows strategies for improving delivery of service to clients in the health care industry (e.g., keeping up with changes in the organization; collecting patient suggestions, performing quality control procedures to monitor functions in various areas of the health care facility such as the laboratory)
    Knowledge/skill statements
     1.Knows that keeping up with changes in the organization can improve the delivery of services to clients in the health care industry
     2.Knows that collecting patient suggestions can improve the delivery of services to clients in the health care industry
     3.Knows that performing quality control procedures can improve the delivery of services to clients in the health care industry
   Benchmark 4.Knows activities and techniques that contribute to efficiency in health care facilities (e.g., containing costs, reducing waste, recycling and waste management)
    Knowledge/skill statements
     1.Knows activities that contribute to efficiency in health care facilities
     2.Knows techniques that contribute to efficiency in health care facilities
     3.Knows that containing costs contributes to efficiency in health care facilities
     4.Knows that reducing waste contributes to efficiency in health care facilities
     5.Knows that recycling and waste management contributes to efficiency in health care facilities
   Benchmark 5.Knows types of staff development that contribute to the improvement of health care services (e.g., on-the-job training for entry-level staff; on-going training, including workshops, conferences, course work, and professional associations)
    Knowledge/skill statements
     1.Knows that on-the-job training for entry-level staff contributes to the improvement of health care services
     2.Knows that on-going training, such as workshops, contributes to the improvement of health care services
     3.Knows that on-going training, such as conferences, contributes to the improvement of health care services
     4.Knows that on-going training, such as course work, contributes to the improvement of health care services
     5.Knows that on-going training, such as professional associations, contributes to the improvement of health care services
   Benchmark 6.Knows measures used to control costs in health care (e.g., Diagnosis Related Groups (DRGs) for classification and regulation of government reimbursements to hospitals; prospective payment systems to specify fixed reimbursement levels to hospitals for various procedures)
    Knowledge/skill statements
     1.Understands the use of Diagnosis Related Groups (DRGs) for classification and regulation of government reimbursements to hospitals
     2.Understands the use of prospective payment systems to specify fixed reimbursement levels to hospitals for various procedures