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Family/Consumer Sciences

Standard 8.Understand important concepts and skills related to careers in the hospitality, tourism, and recreation industries
  Level IV (Grade 9-12)
   1. Understands the hospitality, tourism, and recreation industries from past, present, and future perspectives (e.g., the history of the industry; the effects of a global economy on the industry; the complexity and diversity of the current hospitality industry)
   2. Understands the general policies and procedures used in the hospitality, tourism, and recreation industries (e.g., management of equipment and supplies, maintenance of facilities)
   3. Understands the organizational structures commonly found in the hospitality, tourism, and recreation industries (e.g., knows various types of operations and lodgings; knows various ownership/management structures; knows various organization divisions such as sales and marketing, maintenance, accounting, and security)
   4. Understands the role and impact that the hospitality, tourism, and recreation industries have on local and state economies
   5. Knows practices and skills required for occupations in the lodging industry (e.g., front desk skills; cash handling, accounting, and financial transactions; managing convention, meeting, and banquet support functions; skills in food and catering services; skills in facility services)
   6. Knows information used for the provision of travel-related services (e.g., physical features, customs, and etiquette related to food and beverage consumption in various regions and countries; information regarding domestic and international travel)
   7. Knows practices and skills required for the management of recreation and leisure programs and other events (e.g., coordinating client inquiries and requests; designing themes, time lines, budgets, agendas, and itineraries; organizing locations, facilities, suppliers, and vendors for specific services; promoting and publicizing events)
   8. Understands the variety and purposes of attractions, educational programs, and specialty tours within the hospitality, tourism, and recreation industry (e.g., destination attractions, amusement parks, historical landmarks, heritage sites, museums, galleries, adventure and other specialty tours)
   9. Understands how concepts of service are used to meet customer expectations (e.g., strategies are used to resolved complaints; employees’ attitudes and actions are understood in relation to customer satisfaction)